1. Nonverbal Communication
You can communicate a powerful message without saying a word, be it positive or negative. For instance, folding your arms might indicate to colleagues or patients that you are closed off and unwilling to listen. Shaking your head or rolling your eyes can also have an extremely negative effect, even if done subconsciously.
So, be more aware, and be proactive about practicing good nonverbal nurse communication skills. These include making eye contact and controlling the tone of your voice. Appropriate body language, posture, and a simple smile can also go a long way.
2. Personal Relationships
Even when shifts get busy, it’s important to remember that patients are not just a “case” that you have to handle. Each person deserves your respect and attention. Nurses can show care, compassion, and kindness while obtaining and providing information to patients.
You must be able to demonstrate a level of interest in the collaborative relationship. This will help the patient feel accepted and build their trust in you.
3. Show Compassion
Treat patients with respect and dignity. Remember that being in the hospital can be scary—for both children and adults. Patients may feel depressed, helpless and/or anxious. Plus many are in pain. Put yourself in the shoes of your patient. Doing so will help you convey empathy while using your nurse communication skills.
Some of the ways you can communicate compassion are by getting to know your patients better to understand their needs, by providing emotional support during difficult times, and by showing an interest in them and their situation.
4. Cultural Awareness
Every patient is unique. They may come from different countries, cultures or religions.
Common practices and gestures are not accepted by all cultures. Consider your attitudes and actions, and strive to be culturally sensitive every time you communicate with a patient. Language can also be a barrier, so get familiar with translation resources at your hospital or other facility.
5. Educating Patients
This nurse communication skill is at the heart of nursing, and one of your key responsibilities. You must be able to explain disease processes, medications, treatments and self-care techniques to patients and their families.
Education should be collaborative, and targeted to the patient’s level of understanding. Break down medical jargon into simple terms. Ask patients questions and use teach-back techniques when possible.
6. Written Communication
Writing skills are still essential for nurse-to-nurse communication, nurse-to-physician communication, and in patient communications. From text messages to patient charts to clinical study analyses, always ensure your written communication is concise, accurate and easy to understand.
Write in complete sentences that are grammatically correct. Only use approved abbreviations and terminology that is universal. Finally, if you aren’t entirely sure about someone else’s written communication, be sure to clarify the details before acting on it.
